Please correctly select your piece of furniture whilst processing your checkout. Our pieces are handcrafted and made to order, meaning a checkout mistake will lead us to constructing the incorrect piece, in which case refunds will not be provided for mistakes or change of mind. All sales are final.
All of our products must be checked for any damage when received. In the unlikely occurrence of product damage, we ask you to please take photos of the damage and contact us directly here along with your order details. Any damage claims we receive after the 24 hours following delivery will not be valid unless notified prior.
If you are generally not satisfied with any piece that you have received from us please let us know as soon as possible so that we can offer/agree on an exchange or replacement.
Refunds will not be allowed in any circumstances.
Custom orders will NOT be refunded. Even if the piece has not started once the custom order is placed we have begin construction and/or buying materials. If the piece has not begin we can offer a credit. Credits will be valid for the next 12 months from date of issue. Credits are valid on furniture pieces or rendering services.
Due to the nature of being handmade each piece is unique and will have small quirks that make the items individual. We do not offer returns, refunds or exchanges upon change of mind. Please be sure to carefully measure your space for our pieces as we cannot offer returns, refunds or exchanges if you find the piece doesn't fit your space.